Customer Service

Shipping Information
Most orders are shipped within 24 business hours directly from our warehouse in New York. As soon as we ship your order, you will receive an email with a tracking number. You can track your order directly on our website or through the carrier website.

Shipping rates:
  • We at marytylor.com try to do our best to provide our customers with the most affordable shipping rates.
  • All U.S orders from $1 to $58 will be charged a flat shipping fee of $4.99 We offer free shipping on all orders over $59 within the continental U.S Due to the high cost of shipping to Hawaii and Alaska, We cannot offer free shipping to these 2 states. We apologize in advance.
  • Free shipping may be used in conjunction with other coupons or promotions.
  • Weekend deliveries cannot be requested. We use several carriers to deliver orders and some of them do not deliver on weekends.
Need your order faster?
After you add your items into your shopping cart, use the shipping calculator , and choose one of our faster shipping options.

International Shipping:
Add your items into the shopping cart and begin your checkout process. Input your country into the shipping calculator and receive your international shipping quote. Refused Shipments All shipped orders that will be refused delivery and returned to our warehouse in good resalable condition, will be refunded minus the shipping cost. A $10 restocking fee will be credited from the cost of the order.

 

Customs fees & Duties fees:
We are not responsible for any custom fees or duties that are charged by your local government. Please check your countries customs fees and regulations. All custom fees and duties are not included in the price of the items sold by us and are considered as an extra fee to be paid by you.

 

Payment Options:
You can place your order using all major credit cards or PayPal though our secure online store. Just find the products you like, add them to your shopping cart and when ready, you can use the checkout button. Our website uses a very easy to use, one step checkout page for your convenience.

 Return Policy:

  • At marytylor.com, we carry only the highest quality products, and we know that you will enjoy using them. With that said, we offer a 100% 60 days, money back guaranty. If for some reason you are not happy with your purchase, we will be happy to refund you your order total or exchange it for something else.
  • All international shipping charges (from outside of the United States) cannot be refunded. If you wish to return an item, simply send us an email to: support@marytylor.com and we will send you the return address right away.
  • Broken or damaged products We understand that some of the products that we ship are fragile. If you receive an item that was damaged during shipping, please contact us right away via email at: support@marytylor.com or by phone at: 518-444-0434 Monday to Friday 9am to 5pm Eastern Time.

 

Privacy Policy:
Marytylor.com will never give, share or sell your email or any other information. Our website uses a 128 bit SSL encryption, so all of your order and account information are very safe. We value your privacy!