Are there any restrictions for "Free Shipping"?
There are a few Restrictions to "Free Shipping". 1. The total of the order before shipping and taxes must be at least $59.00. 2. The Shipping Address must be in the continental United States. 3. The Shipping Address cannot be a PO Box. During the shipping process if any of the above are true a Mary Tylor Naturals Team Member will be reaching out to you about your shipping options.
How long does it take to process and ship an order?
Most orders are shipped within 72 business hours directly from our warehouse in Southwest Florida.
How do I track my order once it is shipped?
As soon as we ship your order, you will receive an email with a tracking number. You can track your order directly on our website or through the carrier website.
What Security measures are taken to guarantee my Privacy?
Marytylor.com will never give, share or sell your email or any other information. Our website uses 128 bit SSL encryption, so all of your order and account information are very safe. We value your privacy!
What is the Return Policy?
At MaryTylor.com, we carry only the highest quality products, and we know that you will enjoy using them. With that said, we offer a 30-day, 100% money-back guarantee. If for some reason you are not happy with your purchase, we will be glad to refund you for your order.
Who will pay for Return Shipping?
Customers are required to pay for the return shipping on any orders/items they wish to return.
Can I get a refund for my order if I am an International Customer (Outside of the United States of America)?
All international shipping charges (from outside of the United States) cannot be refunded. If you wish to return an item, simply send an email to our Customer Service Email and we will send you the return address.
What should I do if my products arrive Broken or Damaged?
We understand that some of the products that we ship are fragile. If you receive an item that was damaged during shipping, please contact us right away.
Customer Service Email
Customer Service Phone Number
518-444-0434 Monday to Friday 9 am to 5 pm EST.